FAQ

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FAQ

How much do you charge for travel?

Delivery cost depends on the postcode of the venue and will be quoted upon request.

Do you cover Central London?

Yes we do. Monday to Friday congestion charge will be added to your bill and it is your responsibility to ensure there is adequate parking.

How much deposit do I need to pay?

We take a £150 deposit to secure your date then the remaining balance is due 4 weeks before the day in clear funds by bank transfer.

Can I cancel my booking?

Yes indeed. We understand that sometimes there are unforeseen circumstances that force you to cancel an upcoming event, and we offer full refunds less any deposit paid if we receive a cancellation request in writing no later than 3 weeks prior to the event. Any cancellations after this deadline means that only 50% of the total fee less any deposit gets refunded to you in order to cover our initial expenses.

Alternatively, you might wish to amend your event’s date. We can happily do this for you, but please note that any amendments are subject to the availability of your selected new date.

What is your set up time?

Set up time is 45mins – 1hr depending on the venue. This set up time is free and will not be included in your invoice.

Can the photo booth be customised?

Yes. Please contact us for more information.

What size is your photo booth?

Our dimensions are 2.0m (H) x 1.3m (W) x 2.3m (D).

Do you stay with the photo booth?

We always have a uniformed attendant who will take care of you and your guests throughout the whole event. Our attendant will make sure your guests leave a message in the album next to their photo.

How does the guest book work?

We set the photo booth up to print 2 copies of each visit, 1 for your guests and 1 for your guest book. We supply pens and encourage your guests to leave messages next to their pictures.

Do you have insurance?

Yes, all professional photo booth companies must carry Public Liability Insurance, all our booths are also electrically PAT tested. Both documents are available upon request.

What are idle hours for?

For example, if you require the booth setting up at 6pm but do not want it running until 9pm, this would be  charged at 3 idle hours on top of the hire costs. Idle hours are charged at £25 per hour.

What are your drinks prices like?

We aim to be as competitive as the local pub, we publish our tariff regularly and can send you a list of our prices upon request.

Can I hire only a bar and staff from you to serve my drinks to the guests?

Of course, this type of bar hire is called ‘Dry Bar’ hire, in which case we provide you with bespoke bar units, all the necessary equipment, glassware, ice and all the other bits and pieces required to create a more sophisticated drinks service for your party. You can book your bar with professional staff, please feel free to contact us to discuss your requirements or check out our example Dry Bar hire packages.

Can I provide my own drinks? If yes, do you charge corkage?

Apart from our Dry Bar hire packages (where you supply the wet stock for the event) only our stock can be served/sold to your guests on the event. Of course, if you have a bottle of 30 years old Single Malt that you have kept in the cellar and wish to open it on the big day, we are more than happy to serve it and wouldn’t charge corkage at all.

Are you insured and licensed?

Yes we are. As every reliable business we have a Public Liability Insurance and Employers Liability Insurance policy in place, both up to £5m cover. Also, O.R. Butterfly Events is a responsible alcohol provider and we comply with the Licensing Act 2003, we provide qualified Personal Licence Holders for every event and help to arrange any relevant licenses where applicable for your complete peace-of-mind.

Do you accept card payments on the events?

Of course. All of our Cash Bars are equipped with card payment facilities and we don’t charge card fees on any transactions.

Is having a chocolate fountain messy?

No. We encourage our trained attendants to serve where possible to avoid any mess.

We also recommend you limit access to one side of the chocolate fountain only.

How do I book?

We recommend that you call the office on 01708 294 516 to discuss your requirements or complete the make an enquiry page. Once we have received a £150 non-refundable deposit and you have received an e-mail confirmation, your chocolate fountain hire has been confirmed.

How long does the chocolate fountain take to set up?

We will require access to the venue 1 hour prior to the chocolate fountain flow start time.

Can I dip any food in the chocolate fountain?

Yes. We do not recommend foods that produce crumbs or anything that will easily slide off skewers, as this will affect the fountain’s chocolate flow.

Can I use the chocolate fountain outdoors?

Yes. You will need to hire a wind guard for an additional charge of £50 per fountain. Please click here to view. Slight breezes can cause disasters when the chocolate fountain is used outdoors without a wind guard.

Do you use oil in your chocolate fountain?

No. We never use oil.

Do you re-use the chocolate?

No. We never re-use the chocolate. Upon request, we will leave you with any remaining chocolate once the fountain has been emptied. A food container will need to be supplied.

Does the chocolate contain nuts or traces of nuts?

We cannot guarantee that our products are nut free.

Can you provide Halal dips?

Yes. Please request any special dietary requirements when making an enquiry.

Do you have Public Liability Insurance?

Yes. We have cover for £5M. A copy of the policy is available on request.

Are your chocolate fountains PAT tested?

Yes. We use an NICEIC approved electrical contractor for all our chocolate fountains. Each chocolate fountain is annually serviced and replaced every 3 years.

Do you have a Risk Assessment?

Yes. A copy is available on request.

Can the dance floor be laid outdoors?

Yes, however the dance floor must have a solid base. It is best to contact us prior to booking. All of  our dance floors are designed to be used both indoors and outdoors (marques, temporary structures, barns) but none of our floors are weather resistant.

How long does it take to install a dance floor?

A typical dance floor size of 4m x 4m (16ft x 16ft) takes up to an hour, dismantling can be done in 30 minutes.

Can the dance floor be laid in any shape or size?

The shape can be square, rectangle or catwalk style.

Do you require a holding deposit?

Yes, we require an additional holding (refundable) deposit on items hired, payable 1 week before the event. This deposit will be refunded to you within 72 hours of the event upon return/collection of the items, undamaged.

What is your policy for items damaged?

Any item rendered unusable in the future or simply lost, will incur a charge equal to its replacement cost.

Every care is taken by us to ensure the safe keeping of any goods that are hired by liaising with management to ensure safekeeping for our collection the next day, but the responsibility for the safe keeping of all hired goods resides with the hirer.